Customer support specialist - EEVEE Mobility

As a Customer Support Specialist, you’ll be the frontline hero ensuring our customers have a seamless experience with our solutions. You’ll handle inquiries, troubleshoot issues, and provide timely, effective resolutions, all while embodying a customer-first mindset. Reporting to the Customer Success Manager, you’ll work closely with the commercial and product teams to ensure every interaction reflects our commitment to excellence.

You’ll be the go-to person for customers, using your problem-solving skills to address their needs while keeping an eye on the bigger picture —driving satisfaction, loyalty, and growth. Flexibility is crucial; you’ll need to pivot between tasks, from resolving technical hiccups to escalating complex cases, all while maintaining a calm, professional demeanor.

What’s in it for you?

🚀 Be part of a high-energy, fast-growing company with a solid foundation.

💪 Enjoy autonomy and ownership over your work, from strategy to execution.

🏠 Hybrid work option—come into the office occasionally (it’s easy to reach).

💸 Competitive salary, fringe benefits, MacBook Pro, iPhone/Android, and phone plan.

🚗 An electric car with a charging pass—because we’re an EV startup, obviously.

What you’ll do

• Respond to customer inquiries via email, chat, and phone, ensuring quick and accurate resolutions.

• Troubleshoot technical issues, guiding customers through solutions or escalating when necessary.

• Onboard new clients alongside the Customer Success Manager, ensuring they hit the ground running.

• Use EEVEE’s tools to log interactions, monitor customer health, and flag potential risks.

• Collaborate with internal teams to resolve issues and improve the overall customer experience.

• Identify recurring pain points and propose process improvements to streamline support.

• Maintain deep knowledge of our product, staying ahead of updates to provide informed guidance.

• Step up for ad-hoc tasks—whether it’s jumping into a client call or assisting with training materials.

What we’re looking for

👨💻 A clear communicator who can break down complex issues into simple, actionable solutions.

❄ Someone who stays cool under pressure and thrives in a fast-paced, ever-changing environment.

🧠 A proactive problem-solver with a knack for spotting patterns and thinking ahead.

🇬🇧 Fluent in Dutch, French and English; German is a plus.
📲 Tech-savvy and quick to learn new tools—bonus points if you’ve worked with EVs or tech startups.

🛟 Experience in customer support or a related role is a plus, with a proven ability to handle tough situations.

💪 A team player who’s also self-motivated and can manage their own workload.

😌 Empathy and patience, balanced with the ability to set boundaries and manage expectations.